Refunds & Exchange
Leonaura does not stock products as they are handmade and hand dyed in Sydney NSW.
The products are individually made on a 'just in time basis'. Due to this process we are not able to offer you a refund.
Therefore, returns are not possible unless the fit is incorrect. In the case you have chosen the wrong size, please return the product within 14 days from the date of postage from our end.
We can offer you to exchange any purchased product for something else from the store. However, the product must be sent back in the condition it was received.
Should you have a change of mind, and would like to swap your product for a different product, that’s also fine. Simply email us, and we’ll arrange this for you. You are also always welcome to return a product to swap for a bigger or smaller size if needed. With both these options, the product must also be sent back in the condition it was received.
As we are a small clothing label, unfortunately we cannot offer cash refunds for any purchase. Please keep this in mind when ordering.
If any product is sent with a fault, please contact us to arrange for a new replacement product to be sent. We are also happy for you to send it back for us to fix, free of charge.
If you have any problems with your product, you are always welcome to email us to have it rectified. We will personal make sure you are left happy as that is our main objective.